<aside> 🔥 Title : Customer Success Manager Role : Full Time Location : Paris, remote Hiring Manager : Julie, Team lead customer experience

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Why this role ?

Build the foundations of Omi : As a Customer Success Manager working full-time with our users at Omi, you'll have outsized influence on the infrastructure and foundations of the support we offer.

Work on a unique technology : Omi exploits the potential of the most performant rendering engines to create the most powerful and effective 3D marketing technology of the last (or next) decade. Let's achieve this goal together.

Join us at a magical time: We've just raised capital and we're starting to work on our product-market fit while acceleration our tech development, which gives us a huge green field to work with. You'd join at the perfect time to shape what we build and how we grow.

What you'll do

As Customer Success Manager at Omi, your responsibilities will be :

• As an early member of the team, you will help us build and mold the future of our Customer Success organization and be instrumental in helping define our team's processes & playbooks;
• Retain and expand Omi's customer base by owning a portfolio of accounts;
• Learn our product inside and out to help your customers achieve their desired outcomes;
• Proactively identify customers who aren’t maximizing their opportunity with Omi and engage with them to help them get more out of our product;
• Drive renewals and expansions;
• Surface opportunities to expand existing accounts when it’s right for the customer;
• Collect usage data to improve our platform and make Omi relevant for every customer:

What we're looking for

Requirements for the role are:

• French and English proficiency;
• First experience in a SaaS or Software Customer Success role;
• You have a track record of high achievement in your current Customer Success role, especially in upsell;
• You have a growth mindset and view setbacks as learning opportunities, not failures. You are a problem-solver and process-oriented. You love getting to know new people and helping them solve their business problems.
• You are a team player and can put yourself in others’ shoes and see situations from perspectives other than your own;
• You’re motivated by seeing others succeed and grow when you partner with them;
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry;
• Strong intrinsic motivation to be a top performer and contribute to a team;

Bonus Qualifications

Bonus qualifications for the role are:

• Spanish proficiency;
• You have been an early Customer Success hire at a fast growing start up before
• You have been working with startups/SMBs as well as Corporates as clients