<aside> 🔥 Title : Customer Success Intern/Apprentice Role : Intern / Apprentice Location : Paris Hiring Manager : Julie Ribeiro, Lead Customer Experience

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💻 About Omi:

Omi is a software that makes it seamless for brands to turn their products into photorealistic 3D, insert them into 3D-powered templates and generate product visuals and AR, with no technical skills, in minutes and for a few euros.

😊 Why this role ?

Build the foundations of Omi : As a Customer Success intern or apprentice, working with our users at Omi, you'll have outsized influence on the infrastructure and foundations of the support we offer.

Work on a unique technology : Omi exploits the potential of the most performant rendering engines to create the most powerful and effective 3D marketing technology of the last (or next) decade. Let's achieve this goal together.

Join us at a magical time: We've just raised capital and we're starting to work on our product-market fit while acceleration our tech development, which gives us a huge green field to work with. You'd join at the perfect time to shape what we build and how we grow.

🚀 What you'll do

As Customer Success intern/apprentices at Omi, your responsibilities will be:

1. Support the Customer Success manager team:

   • Assist the modeling process with the Customer Success Team
   • Participate in the writing and production of the help center (videos, training articles, etc.)

2. Assist the Customer Support:

   • Support users who ask for help on the platform via our chat
   • Manage with great responsiveness the requests of our customers
   • Pay particular attention to each client, respond to them in a personalized and warm way

3. Manage a portfolio of small clients:

   • Monitor the modeling process of the small clients
   • Call clients upon request
   • Identify opportunities
   • Collect customer feedback and suggest areas for improvement with the Product division