<aside> 🔥 Title : Customer Onboarding Specialist Role : Full Time Location : Paris, remote Hiring Manager : Laurane MAURICE, Head of Customer Experience

</aside>

Why this role ?

Build the foundations of Omi : As a Customer Onboarding Specialist working full-time with our users at Omi, you'll have outsized influence on the infrastructure and foundations of the support we offer.

Work on a unique technology : Omi exploits the potential of the most performant rendering engines to create the most powerful and effective 3D marketing technology of the last (or next) decade. Let's achieve this goal together.

Join us at a magical time: We've just raised capital and we're starting to work on our product-market fit while acceleration our tech development, which gives us a huge green field to work with. You'd join at the perfect time to shape what we build and how we grow.

What you'll do

As an Onboarding Specialist at Omi, your responsibilities will be :

• As an early member of the team, you will help us build and mold the future of our Customer Care organization and be instrumental in helping define our onboarding processes & tools, especially our help center;
• Help all our new customers after sign-up and provide an exceptional onboarding experience;
• Learn our product inside and out and train customers yourself, as well as producing videos and training articles;
• Be the voice of our customers by providing feedbacks to the Product team, in order to improve our platform and make Omi relevant for every customer:
• Collaborate with Customer Success team to identify expansions opportunities, as well as churn risks.

What we're looking for

Requirements for the role are:

• You are organized and efficient
• You are a problem-solver and process-oriented
• You are a rigorous and punctual
• Pedagogy is your second mother tongue ;) and active listening is your natural accent
• Impeccable spelling and diction
• Your energy helps you embark customers
• Proactivity

Bonus Qualifications

Bonus qualifications for the role are:

• You have experience as a facilitator or trainer
• You have been been working at a fast growing start up before
• You know your limits and you can talk about them (humility)
• You know how to handle stress
• Tool configuration and automation sound interesting to you