We are looking for a highly motivated and results-driven Account Manager to join our dynamic team and take charge of onboarding, nurturing, and upselling our Enterprise and Mid-Market customers for our cutting-edge 3D software. As an integral member of our sales and customer success team, you will play a crucial role in ensuring our clients' success, driving customer satisfaction, and maximizing revenue growth.

Responsibilities

1. Onboarding and Customer Engagement:
   • Lead the onboarding process for new Enterprise and Mid-Market customers, ensuring a smooth and successful implementation of our software across marketing teams.
   • Establish strong relationships with key stakeholders within customer organizations to understand their business needs and pain points.
   • Collaborate with cross-functional teams to address customer requirements and deliver exceptional service.
2. Customer Nurturing and Relationship Management:
   • Serve as the primary point of contact for assigned accounts, proactively addressing any concerns, and identifying opportunities to deepen the relationship.
   • Develop a deep understanding of customers' industries, business objectives, and challenges to provide tailored solutions and insights.
   • Conduct regular check-ins, business reviews, and provide value-added guidance to ensure customer satisfaction and retention.
3. Customer Success Advocacy:
   • Act as a customer advocate within the organization, sharing customer feedback, pain points, and success stories to drive product improvements and enhance customer experience.
   • Monitor customer usage and adoption of our SaaS platform, ensuring maximum utilization and value realization.
   • Address customer escalations promptly and effectively, ensuring a high level of customer satisfaction.
4. Upselling and Expansion:
   • Identify upsell opportunities by understanding the customers' evolving needs and recommending additional products, features, or services that align with their goals.
   • Collaborate with the sales team to generate upsell proposals, negotiate contracts, and facilitate the expansion of customer accounts.
   • Meet and exceed upselling targets to drive revenue growth and contribute to the overall success of the company.
5. Sales and Account Management Reporting:
   • Maintain accurate and up-to-date records of customer interactions and sales activities in the CRM system.
   • Provide regular reports on account health, customer insights, upsell opportunities, and revenue projections to the management team.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Proven track record in account management, customer success, or sales within the SaaS industry, preferably with Enterprise and Mid-Market clients.
• Exceptional communication and relationship-building skills, with the ability to effectively interact with stakeholders at all levels.
• Strong problem-solving skills and the ability to analyze data to make data-driven decisions.
• Results-oriented mindset with a passion for customer success and a dedication to exceeding customer expectations.
• Ability to work in a fast-paced, dynamic environment with a high level of autonomy and self-motivation.

Join our team and be part of an innovative and fast-growing company, where your contributions will make a significant impact on customer success and revenue growth. If you are a driven, customer-focused individual who thrives in a collaborative environment, we'd love to hear from you.